FAQs
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I want you to feel good about the art you bring into your space. If something doesn’t feel right, you have 30 days from delivery to return it.
Originals and prints are eligible for return as long as they’re in their original condition.
Customers are responsible for return shipping costs.
Once I receive the piece back, I’ll issue a full refund (minus original shipping, if applicable).
Please note: All items are carefully packaged, but I’m not responsible for any damage that occurs in transit. If something arrives damaged, contact the carrier directly to file a claim. I’m happy to help guide that process if needed.
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If you’d like to return an item, just fill out the Return Request Formwithin 30 days of delivery. You'll need your order number and a brief note about why you're returning the item.
Returns must be:
Submitted within 30 days of delivery
In original condition
Once I receive your return and verify its condition, I’ll issue a full refund (minus original shipping, if applicable).
Questions? Reach out anytime at connect@dianapop.art.
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I currently ship within the U.S. using USPS:
Processing time: Originals ship within 3–5 business days. Prints may take 5–10 business days depending on processing time.
Packaging: Artwork is packaged securely to protect it in transit. Prints are shipped flat or rolled depending on size. Original paintings are flat-packed or rolled depending on medium.
Tracking: You’ll receive an email with a tracking number once your order ships.
Expedited shipping: Available at checkout through USPS Priority Mail, but feel free to contact me if you’re on a tight deadline.
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Not at the moment, but I’m working on it! If you're outside the U.S. and want to purchase a piece, feel free to reach out and I’ll see what’s possible.
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Yes, all original paintings include a signed Certificate of Authenticity confirming the work is genuine and created by me.
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Yes, each print includes a digital signature on the back of the artwork itself as part of the original scan. These are not hand-signed but are part of the intentional design.
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Sort of! I offer a Custom Vision Board service where you send me inspiration images and 5-10 meaningful words, and I create a personalized art piece that reflects your vision and aesthetic.
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All pieces are sold unframed to keep shipping simple and affordable. If you’d like help choosing a frame style or vendor, please reach out, I’m happy to recommend options.
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Please don’t reproduce, resell, or modify my work without written permission. If you’d like to license something, email me at connect@dianapop.art.
If you want to get a tattoo of a piece, I’m honored! Just ask first so I can give you a high-quality image.